If It Ain’t Broke, Don’t Fix It

“How many dead?”


“Burned beyond recognition? At least seriously injured or maimed?”

“Hmmm…I don’t think any.”

“Any coverage in the media?”

“To the best of my knowledge, nil.”

Answering the Minister’s questions was a bright graduate of the elite Administrative Services College of the country, whose smile had been growing wider and wider as he responded to each question thinking about how effectively he had been managing his area of responsibility, and now went from one ear to the other.

“Is this an issue which the western world has expressed concerns about and which might lead to cancellation of overseas jaunts of senior ministers?”

“Not at all. We keep giving them other issues to express concerns about.”

The bright graduate was positively beaming, imagining his future prospects.

The Minister, so far looking down at a piece of paper on his desk, with a pen in his hand as if poised to sign, looked up. He took off his glasses, wiped them on his kurta sleeve, and put them down next to the offending piece of paper, which seemed to be triggering his questions.

The bright graduate quailed. The muffled sound of the glasses being placed on the desk sounded like a thunderclap.

Looking him squarely in the eye, the Minister asked, “Did you hear about the Elphinstone Road foot over-bridge stampede?”

Of course he did. It was the latest man-made disaster in a distinguished series of man-made disasters over many years and through tenures of multiple governments. On the 29th of September, till the time of writing of this article, twenty three people had died in a stampede on a foot over-bridge at the Elphinstone Road station of the inhumanly crowded Mumbai suburban rail network.

“Yes…yessir,” he stammered.

“Since when has the suburban rail network of Mumbai been inhumanly overcrowded?”, the Minister continued, even before his stammered phrase could be completed.

“I don’t know sir. I have known it to be overcrowded ever since I gained consciousness.” He was a Mumbai lad and was well versed with the history of his city.

The Minister was on a roll. He was not asking those questions to get answers. He was driving home some messages. He was fed-up of bright graduates coming out of elite colleges spouting theory at him and asking for approval for frivolous proposals. It was time they learnt some practical lessons. “How many times have safety concerns been expressed arising out of overcrowding of platforms, overcrowding of bridges, overcrowding of coaches?”, he shot back.

“Many times sir.” He was a bright student and was warming up to the format. He had excelled in quizzes in school and college and followed news and current events closely.

The Minister leaned back in his chair. A smile was playing at the corner of his lips.

“Now tell me, did you read about the forty people who did not die because the Corporation fixed the platform tiles so that people did not accidentally slip and fall in the path of an oncoming train?”

The graduate was flummoxed. He had not come across such a news item. His face expressed his lack of awareness.

“Or the seventy who did not get electrocuted when the Corporation fixed the live wires that had come loose and were hanging dangerously close to passers by?” the Minister continued without pausing.

“When did that happen sir?” he could not help asking, and displaying his ignorance.

The minister looked at him squarely in the eyes once again. He shifted uncomfortably. The Minister asked, “Tell me, what is the primary duty of a democratically elected government?”

“Why, to look after the people of course”, he brightened up, on getting a question he knew the answer to.

“Exactly. And such incidents, where nobody dies, and which nobody ever hears about, who would they give any comfort to? Would these incidents give a feeling to the common man that the government has his back?”

“Obviously no-one sir.” He was getting the drift he thought. He loosened up a little.

“What is a responsible government to do? With great power comes great responsibility. Spending the tax collections is an exercise of great responsibility and a hard-earned one. Why will a government, not just ours, any government, waste it on measures that do not give comfort to the common man?”

He was flummoxed again. ‘Twas the day for him to be flummoxed. “Then what does the government do, sir?” He could see the issue, but did not have the mental capacity to imagine the solution.

“The government does the only thing that a responsible government can do; wait for an accident to happen, as we did in the case of the Elphinstone Road foot overbridge stampede that killed several people. And now that it has happened, once again, like any responsible government, we have cancelled the leave of all officials and flown them in from various parts of the country for urgent consultations. After all, the taxpayer money has to be spent productively, isn’t it?”

“These officials, as we know, are from an elite corps, and have already hit the ground running. After analysing the situation they will reach a conclusion that everyone has known for many years. But these officials will reach the conclusion while lodged in expensive hotels and eating expensive food, hence their conclusion can be considered to be the final word on the event. Moreover, they will even absolve everyone concerned of any responsibility and attribute the accident to a freak confluence of events that everyone could have predicted.”

“But there will always be Doubting Thomases questioning the intent and effort of the government. Therefore, further analysis will be done by the high-powered group who will decide to spend more money on a review of all random things that can be thought of in such a high-pressure situation, like testing the strength of airport runways in the country, checking the depth of water in lakes and canals and installing traffic lights where not required. For the safety and security of the common man of course.”

He was beginning to see the real picture. He may have received his college degree many years back, but he was getting educated today. He could picture himself sitting in the minister’s chair in the not too distant future, serving the nation and the common man. Dreamily he asked, “Then what sir?”

“Then what? Then we will wait for the next stampede at an overcrowded Kumbh Mela in Allahabad. Or the next unplanned town to be washed away in a cloubburst in Uttarakhand. Or the next 8-year old to be murdered in a school in Gurgaon. Or the next unsafe building to catch fire in Delhi with tenders unable to access the site. And roll out the time-tested plan for ensuring the safety and security of the common man.”

“Tell me. Have you not heard of Nirbhaya?”

The bright graduate suddenly came to. After all, who had not heard of the gruesome rape in Delhi several years back that led to a slew of initiatives to prevent rapes, from pink coloured taxis to women-only banks.

“And have rapes stopped? Or slowed down?”

His eyes lit up. It was all clear to him now. With a touch of reverence in his voice, he asked, “But how do you handle all this, sir? After all, manmade disasters are such an innate part of the fabric of our great society.”

The Minister took a deep breath, and slowly released it as if trying to release the burden of his great responsibility to the common man. “It is a tightrope walk. Between running advertisements announcing great achievements of the government, security detail for ministers and self-appointed godmen (and women), money paid to consultants for coining new and imaginative names for government schemes, and providing safety and security to the common man. But, like I said earlier, with great power comes great responsibility. We have to take judicious decisions keeping all interests in mind.”

The Minister was floating on a cloud of his great responsibility towards the common man and did not notice the bright graduate quietly picking up the printed proposal he had taken to the Minister for his approval for the Corporation to fix platform tiles so that people did not accidentally slip and fall in the path of an oncoming train, the piece of paper that had started the interrogation, and walk out of the  office while crumpling the proposal into a ball and expertly tossing it into a basket placed strategically near the exit.


22 thoughts on “If It Ain’t Broke, Don’t Fix It

  1. We passed Elphinstone station on train within half an hour after the mishap but did not know. We returned a couple of hours through the same route and by then we had got to know

    • A couple of months back I took a train from Pune to Mumbai and got off at Dadar from where I took a cab. From the platform to the station exit, passing through a number of foot overbridges swarming with people and pavement vendors, at 11 pm, was a nightmare. It is a surprise that more of these structures have not crumbled under the sheer human pressure. Of course, since I did not do this regularly, it probably stood out. If I was doing it daily, like I did in the late nineties, I may not have noticed.

  2. I am hoping this is fiction – and then there are probably worse cases in reality. Human life is now simply running on lottery. Hopelessness indeed – we are all headed towards the trash can.

    • No smoke without fire 😉 As with everything involving humans, it is a complex issue. Always two sides. At least. You can build a house under the shade of a big tree, but a big storm can uproot the big tree which can crush your house. Or, you can deprive your house of the tree’s shade, but be safe from it being crushed even if the tree falls.

    • Thank you Uma. Value your inputs and insights. “Self before everything else” does seem to have become the leitmotif of human existence. However, as long as I can remember to continue doing the right thing, I know I will make the world that little bit better.

    • With you on “personal responsibility”. But human beings are smart. I am responsible for all good things that have happened to me, but the bad ones someone else is responsible. Everyone keeps looking for scapegoats. Taking “right” decisions is nobody’s agenda. Taking decisions that push one’s objectives is. That notwithstanding, each one of us can make a difference by ploughing away at doing the “right” thing, whichever way one may define it.

      • I’ve heard that same excuse you mention often–not my fault the bad stuff happened. I even had one person (with whom I was sharing my ideas on personal responsibility) tell me I could look to myself for solutions because I was smart. I had gone to college. Lots of people aren’t that lucky. I just didn’t know where to take that.

      • While college education may not be a bad thing, my own view is that it does not make you smarter, just more educated. And, in the case of many colleges in India, not even that. I wonder if failure avoidance and fault negation has reached epidemic proportions, with social media constantly beaming happy and “successful” images while squirrelling away the not happy and not successful ones in some dark recesses of the conscience.

    • I am not sure what you allude to when you talk about ‘personal responsibility’. I must have missed something in Ankur’s irony. The people who get crushed in a stampede when on their way to work, where is their responsibility. Surely the evasion of duty of the authorities and railway companies makes them responsible. I know India is different from America, as it is different from Australia, but much of society is a corporate area of responsibility. When we choose to live in a society we delegate some of our ‘personal’ to the ‘group’.

      • There are multiple aspects of “personal” responsibility. There may be an elected Corporation responsible for cleaning the streets, but individuals still have a responsibility to ensure they do not contribute to the filth on the streets. There should be participation to ensure that management and policing costs are reasonable. While I am not a fan of the efficiency and competence of our administrators, I think as individuals we tend to shirk our responsibility.

  3. Ankur I do use the local train once in a way these days in Mumbai. It is very very crowded- whether it be in the train or in the concourse.

  4. The problem with government action in response to the needs of the common man is a universal one. Here in Canada i have learned that the responses to dangerous situations are usually questionnaires, surveys, enquiries, public meetings (I guess to prove we live in a democracy) followed by voluminous recommendations that nobody has time to read. Thank you for another great post!

    • Thank you Peter. Very kind of you. Humankind seems to be on a mindless pursuit of “big is beautiful”. Bigger dams, bigger reactors, bigger aircraft, bigger houses. In my view, bigger developments, of any sort, also have the potential of unleashing bigger problems. In most cases, benefits are short-term while problems manifest themselves over a long period. And we are impinging more and more on natural cycles and rhythms, with consequences. In the lower Himalayan state of Uttarakhand, structures have been getting closer and closer to the current of the river, perhaps offering “scenic beauty” and other trivia to visitors. When a cloudburst leads to sudden flooding, it will cause much greater destruction, as happened a few years back.

  5. Of course, the commoners never appreciate the work the government does in preventing disasters – suppose the government identifies a defective bridge and closes it down to fix it. Would the citizens be thankful that the government is making sure the bridge is safe? No! They will bitch and moan that the government has inconvenienced them by making their commute to work 5 minutes longer for the next 3 years (because, of course, the government really has to take its time to ensure all the repairs are done properly).
    Which is why waiting for the bridge to crumble and then take action is the only acceptable option.

  6. It may be broke but wait for someone to complain or better yet, wait for someone to die – then, when we fix it, the world will know and laud us. Fantastic! Sounds like the Singapore government.

    Little Boy: But my teacher said prevention is better than cure.
    Govt Leaders: WHAT? And put the people providing cures out of job?

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